Rules

Terms and Conditions

Purchase terms and conditions applicable on the platform b2b.audioklan.pl

I. GENERAL PROVISIONS

1.      These terms and conditions (hereinafter referred to as the „Terms and Conditions”) set out the rules for making purchases on the platform b2b.audioklan.pl (hereinafter the „Store”) run by Audio Klan Janusz Prządka spółka komandytowa with its registered office in Warsaw, ul. Gen. Władysława Andersa 12 lok. LU2, 00-201 Warsaw (hereinafter the „Seller”). The Seller is registered in the register of entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw, XII Commercial Division, under KRS number 0001018375, NIP: 5261039222.

  1. The buyer (hereinafter the „Customer”) may only be an entity to whom the Seller, at its discretion, has granted access to the platform b2b.audioklan.pl, having the status of an entrepreneur on the basis of an entry in the register of entrepreneurs of the National Court Register or in the Central Register and Information on Business Activity, and for whom the sales contract concluded with the Seller has a professional character. By accepting the Terms and Conditions the Customer confirms that they meet the above requirements.
  2. The Customer is not entitled to share the login and password used to log in to the Store with other entities. 
  3. The Seller reserves the right to revoke the Customer's access to the Store without giving a reason. 
  4. The Customer is not entitled to withdraw from a sales contract concluded in the Store under the Act of 30 May 2014 on consumer rights.
  5. Goods offered in the Store are new and originate from official Polish distribution.
  6. Contact details for the Seller are as follows:
    (1) e-mail: handlowcy@audioklan.pl
    (2) telephone: 22 777 99 12.
  7. On first logging into the Store the Customer is obliged to read and accept the Terms and Conditions.
  8. The Seller shall not be liable to the Customer for any disruptions or interruptions in the operation of the Store. In such a case orders may be placed by e-mail or telephone.
  9. For matters not specified in the Terms and Conditions, generally applicable law shall apply, in particular the Act of 23 April 1964 — the Civil Code, provided that provisions relating to an offer in electronic commerce — Art. 661 of the Civil Code — shall not apply.   
  10. All information contained in the Store, in particular regarding goods (descriptions, photos, prices), applied discounts and payment terms constitute the Seller's trade secret and may not be disclosed by the Customer to other entities, under pain of liability for damage caused to the Seller and liability under the Act of 16 April 1993 on combating unfair competition. The Seller consents solely to the use of product descriptions and photos for the purpose of resale by the Customer. 

II. PRICE / AVAILABILITY OF GOODS

  1. Prices of all goods offered in the Store are given in Polish zloty. The Seller presents the base price and the price including the Customer's discount, both net and gross (including VAT). Prices do not include delivery costs. 
  2. Delivery costs to the Customer shall be added to the price of goods. Delivery is carried out only within the territory of Poland. The Seller does not charge delivery fees where the Customer makes purchases under a single order with a total net value of at least PLN 2,000. Delivery cost for orders of lower value is provided by the Seller during the order placement.  
  3. For each product listed in the Store, information on its availability is shown. Information that a product is available does not mean that the Customer's order will be fulfilled in the quantity requested.  

III. ORDERS / TRANSFER OF OWNERSHIP OF GOODS / CANCELLATION OF ORDER BY THE CUSTOMER

  1. Orders may be placed 24 hours a day, 7 days a week.
  2. The Customer's order is treated as an offer to purchase the ordered goods submitted to the Seller. Receipt of the order is confirmed by the Seller both in the Store and to the Customer's e-mail address.
  3. Upon receipt by the Customer of the order confirmation a sales contract is concluded between the Seller and the Customer.
  4. The goods remain the Seller's property until full payment of their price.
  5. The Customer has the right to cancel an order (withdraw from the sales contract) until the start of picking the ordered goods for shipment by sending an appropriate statement to the Seller at: dzial-handlowy@audioklan.pl
  6. In case of lack of stock, the Customer may use the notification function to be informed of availability by e-mail.
  7. An invoice is issued for each sale. By accepting the Terms and Conditions the Customer agrees to receive the invoice in electronic form to their e-mail address.  

IV. PAYMENT / CANCELLATION OF ORDER BY THE SELLER / DELIVERY OF GOODS 

  1. The payment deadline for ordered goods is set by the Seller and communicated to the Customer in the Store.
  2. For deferred payment, the order will not be fulfilled if its value together with the value of other unpaid purchases exceeds the trade credit limit granted to the Customer. Information about the Customer's account balance and credit limit is available in the Customer panel in the Store.
  3. The Seller has the right to cancel an order (withdraw from the sales contract) if the Customer was obliged to make a prepayment for the ordered goods but payment was not received within 2 business days from the date of the Seller's order confirmation. The Seller will inform the Customer of order cancellation by telephone or e-mail no later than within 7 days from the date of the order confirmation.

4.      The Seller has the right to withdraw from the sales contract if it was concluded during a malfunctioning of the Store's IT system, in particular in the event of displaying incorrect prices or product descriptions on the Store's website. The Seller will inform the Customer of withdrawal by telephone or e-mail no later than within 7 days from the date of the order confirmation.

  1. When collecting goods, the Customer is obliged to check whether both the goods and their outer packaging show no signs of damage. In any case, you should carefully inspect the external packaging and then open it and remove the goods. These actions should be carried out at the time of receipt of the goods; if omitted, the Seller shall not be liable for the resulting damage. In case of visible damage the Customer should:
    (1) refuse to accept the parcel if it shows external damage visible without opening the packaging,
    (2) request the courier to prepare a damage report if damage is discovered after opening the packaging.
    Please ensure that all damages and their location are described in detail in the damage report; it is recommended that the Customer also takes photographic evidence. Then inform the Seller of the situation.
  2. When opening the packaging do not tear its walls, but carefully cut the tape sealing the package, unless it is physically impossible to open the package without tearing it.

 V. CLAIMS UNDER WARRANTY AND GUARANTEE

  1. The Seller is liable to the Customer if the sold goods have a physical or legal defect (statutory warranty).
  2. The Seller is liable under the statutory warranty if a physical defect is discovered within two years from the date the item is delivered to the Customer.
  3. Goods offered in the Store are covered by a warranty provided by the manufacturer or by the Seller. Warranty terms are posted at https://audioklan.pl/warunki-gwarancji. 
  4. The Seller stipulates that it does not accept any shipments containing a claimed product sent cash on delivery.